Access Overview


In order to utilize all of the features that are available for you on the Scalefast platform, you will need to be granted access by your Scalefast Account Manager.

Where to Access

Please request the URL for the Merchant Back Office from your Account Manager.

What You Will Need

Upon entering the Merchant Back Office Login page or your store's login page, you will be required to enter in your email and the password associated to your account. If you do not know which email to use, or do not have your password, contact your Account Manager who will assist you in gaining access. Alternatively, you can go to the front end of your store's "Login" page and click "I forgot my password" to recover it.

What if I forgot my password?

If you forgot your password, you will need to contact your Account Manager or you can go to the login page on the front end of your store and select "I forgot my password."


Accessing the Merchant Back Office is the first step needed to utilize all of the available platform features for your store. If you do not have access, please reach out to your Account Manager or follow the alternative instructions above.

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